Robotic Process Automation Case Study – Data Migration

Robotic Process Automation Case Study and RPA Use Cases. RPA in Data Migration & Management. How your company can efficiently and accurately manage data with the help of Robotic Process Automation (RPA).

RPA Use Cases – Data Migration & Management

Robotic Process Automation helps in manage data in efficiently and accurately.

Data Migration & Management Overview

Big data is getting bigger. More and more data is being generated from
multiple sources and it’s getting tougher and more and more time
to consume to manage, measure and analyze. And with this increasing
amount of data available, manual processes and human intervention leave
a greater margin of error.

Many businesses today collate data from multiple sources, such as web
pages for online orders, invoice workflow, email exchanges and Excel
spreadsheets, effectively requiring individuals to log in and out of multiple systems, copying and pasting data between different sources and formats.

You Should Read This: Introduction to Robotic Process Automation

Implementing RPA to automate this high-volume, low complexity tasks cannot only ensure optimal resource utilization but also improve employee productivity.

By replicating human data entry, RPA can be deployed to transfer, manipulate and migrate application and system data quickly, reliably and with a full audit trail, thus avoiding manual re-keying and re-entry and vastly reducing the high instances of human error.

Related Article For You: Know The Reality of Robotic Process Automation

By removing this the margin for error, the data becomes 100% accurate, so the insights and subsequent business decisions are more likely to succeed.

Deploying RPA can also enhance customer and supplier system integration as it provides an electronic interface to the customer and/or supplier systems where a system to system, interface is challenging or not possible.

Robotic Process Automation Case Study

Sector: Business Process Services

Challenge – This IT and Business Process outsourcer was providing a  management service for one of its customers, recording all activities in its own case management application, a shared platform used across all of their clients.

However, this specific customer required the information to be recorded in its own dedicated system too. Using the client’s case management application as well as their own was simply inefficient. However, the two systems could not be connected due to client restrictions, so the only way to get case information from the client system to the service provider system and vice-versa was to use people.

By recruiting temporary staff and redeploying staff from other duties, 12 employees were assigned to manually rekeying the records from one system to the other. This slow process was creating a huge backlog of cases to be migrated and updated.

Robotic Process Automation Case Study Outcome

An automated solution was deployed with Virtual Workers replicating the data from one system to the other, replacing the 12 staff with just two Virtual Workers and delivering work out of hours to minimise the overall customer impact. The backlog of cases was quickly cleared and the reduced cost of temporary staff saved the client around £200K in the first three months of operation.

Also Read: RPA Case Study – Customer Service & Support

REDUCTION – 12 fewer FTEs

PRODUCTIVITY SAVING – £200K in 1st 3 months

SPEED – 3-month backlog cleared in weeks

Read: RPA Use Case in IT And Infrastructure

Download: RPA Use Cases PDF

RPA Tools Interview Questions

  1. RPA Interview Questions
  2. Blue Prism Interview Questions
  3. Automation Anywhere Interview Questions

Want to learn Robotic Process Automation from industry experts?

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RPA Real World Use Cases – IT And Infrastructure Support

Robotic Process Automation Case Study and RPA Use Cases. RPA in IT & Infrastructure Support. How your company can improve efficiency and faster time to deployment with the help of Robotic Process Automation (RPA).

RPA Use Cases – IT & Infrastructure Support

Robotic Process Automation helps in faster time to deployment in Information Technology and Infrastructure support.

IT & Infrastructure Industry Overview

IT support staff are highly skilled, well trained and valuable resources.
But many businesses see their IT Support team spending too much time
manually undertaking systems administration tasks, running diagnostics
and system checks, managing patch processes, backups and many other
daily tasks and just do not have the time or the budget to increase head
count to handle more high value, skilled tasks, or work on business improvement and change projects.

You Should Read This: Introduction to Robotic Process Automation

Companies can optimise their IT resources with the support of a Virtual Workforce. Through either assisted-automation (automation with human support either to initiate or approve actions), or by fully automating (no human intervention) existing user actions and taking over labor-intensive administrative tasks, employees are freed up for more intellectually demanding activities. By focusing on subjective decision-making, innovation and customer-facing activity that can’t be automated, the IT team is far more efficiently employed and feel more professionally engaged.

This Virtual Workforce is, of course, available 24/7. They don’t make mistakes. They don’t deviate from the defined process. They never have a bad day. They work at machine speeds. And at busy times, in an instant more of them can be called upon to step in and take up the load.

Related Article For You: Know The Reality of Robotic Process Automation

They are simple to deploy – often in areas where automation was previously considered to be unviable, and they are easy to manage with a significantly lower level of investment. And above all, you can rest assured that the jobs are getting done – on time, consistently and accurately.

Robotic Process Automation Case Study

Sector: Information Technology

Challenge – A market leading managed service provider was faced with the
challenge of a new client needing a niche skilled support solution for its systems and applications. The complex management requirements for the new client’s systems left the IT provider with the prospect of having to employ expensive experts to run a 24/7 service operation.

Robotic Process Automation Case Study Outcome

Virtual Workers were deployed to manage and automate the various complex, low volume system administration tasks around IT applications and infrastructure, including validation, regular testing, diagnostics and fault remediation.

This replaced the need to recruit further highly trained staff to perform these tasks. The quality of the service delivered by the provider has improved vastly, with previously time consuming, yet critical activities now being executed more regularly, ultimately offering speedy system support.

The solution not only delivered a better service, but also produced an estimated saving of £250K in staff costs compared to the use of offshore resources, or £500K compared to locally employed staff.

Also Read: RPA Case Study – Customer Service & Support

REDUCTION – 3 fewer FTEs per Virtual Worker

PRODUCTIVITY SAVING – > £250K annually

24/7 – Service operations

Download: RPA Use Cases PDF

RPA Tools Interview Questions

  1. RPA Interview Questions
  2. Blue Prism Interview Questions
  3. Automation Anywhere Interview Questions

Want to learn Robotic Process Automation from industry experts?

Contact us.

RPA Real World Use Cases – Customer Service And Support

Robotic Process Automation Case Study and RPA Use Cases. How your business can improve efficiency and customer satisfaction with the help of Robotic Process Automation (RPA).

RPA Use Cases – Customer Service & Support Desk

Robotic Process Automation can improve efficiency and customer satisfaction

Customer Service & Support Desk Industry Overview

Typically, call centers and service desks use a number of different systems
and applications and often undertake a high volume of low complexity
repetitive tasks.

When someone calls in, service agents have to navigate these applications while at the same time managing their interaction on the call with the customer. If users connect via email or messaging systems, agents need to translate information from those systems while executing the required actions.

But having to jump back and forth between systems and screens shifts is slow and inaccurate. In a live call, the focus moves away from the caller and the perception of the customer is impacted.

You Might Interested In: Robotic Process Automation Reality

Disparate systems may require the same information – who hasn’t experienced being asked the same identity verification questions multiple times by the same call center?

Additionally, post-call follow up, such as updating records and recording closure activity can take almost as much time as the call itself, thus negatively impacting upon agent productivity.

A good customer experience can drive long-term growth. Which is why customer satisfaction should be the ultimate goal of service desk and call center performance.

Related Article: Introduction to Robotic Process Automation

Customer Service Automation With RPA

RPA can be used to automate many of the common tasks in a customer service or support desks, such as incident management, billing queries, user administration and updating records, to deliver many benefits.

Not only can it ensure tasks run flawlessly and consistently during waking and sleeping hours and address and resolve problems on its own, it can link
disparate systems and applications in one single console, build a unified knowledge base that delivers relevant data in real time, and automatically set up and run processes.

You Might Interested in: RPA Interview Questions

Agents are freed from having to process repetitive, manual tasks and can focus on developing their customer-centric skills. And don’t forget, Virtual Workers can be many times faster than a person.

This allows for a faster turnaround for customer requests and significantly improves SLAs.

Robotic Process Automation Case Study

Sector: Managed Services

Challenge – A leading European IT Managed Service provider was running a support service for a leading industrial customer who had a large number of employees and a broad mix of legacy and new applications. Handling over 15,000 calls a month, a significant amount of time was being spent by the 1st line support team executing user administration tasks.

In fact, due to the complexity of the systems and processes, the average time for each such incident was almost 6 minutes, as the agent had to inefficiently navigate various systems to access, manipulate and update information, subsequently offering an inefficient service and poor customer experience.

Robotic Process Automation Case Study Outcome

Delivered within 2 weeks, the automated solution – provided through Virtual Workers in place of human agents – was able to complete tasks in less than 50 seconds – that’s an 83% reduction in execution time.

Along with this improved customer service, the volume of support resource required has been significantly reduced and a number of support technicians have subsequently been redeployed, producing a tangible cost
efficiency saving of an estimated €1M.

  • RAPID DEPLOYMENT – 2 week project
  • EXECUTION TIME – Reduced by 83%
  • PRODUCTIVITY SAVING – > €1M annually

Download: RPA Use Cases PDF

RPA Tools Interview Questions

  1. Blue Prism Interview Questions
  2. Automation Anywhere Interview Questions

Want to learn Robotic Process Automation from industry experts?

Contact us.

Robotic Process Automation From Thoughtonomy

Robotic Process Automation From Thoughtonomy. In this fast-paced, competitive and dynamic world, the need for speed is vital. Businesses want increased productivity with less resource, more cost savings, and improved accuracy, to offer the ultimate customer experience. Customers increasingly expect an on-demand service with an instant response and service – anywhere and anytime they want it.

Robotic Process Automation

Many of the limitations to meeting such immediate, round the clock customer expectations, relate to the people-centric way services are delivered. As such, there has been a surge of interest in robotics, Artificial Intelligence (AI) and process automation in recent years to address these
challenges.

Some commentators express concerns at the impact, including the World Economic Forum, whose 2016 Davos Report forecasts “Disruptive labor market changes, including the rise of robots and artificial intelligence, will result in a net loss of 5.1 million jobs over the next five years in 15 leading
countries.” However, Forrester takes a more balanced and realistic view, stating “advances in automation technologies will mean humans increasingly work side by side with robots, software agents, and other machines.”

Robotic Process Automation – The Line Between Hype And Reality

RPA Disruptive Technology

In fact, with the global pace of change, organizations that continue to rely on manual processing will lose their competitive edge. As process automation enables large volumes of tasks to be achieved quickly and
accurately, and in turn, reduces costs and improves efficiencies, Robotic Process Automation provides the foundation for significant competitive advantage.

It’s clear that Robotic Process Automation has the potential to add substantial value and improve customer outcomes – and the concept
of Virtual Workers operating as part of a blended human and machine workforce is here to stay.

What is Robotic Process Automation?

Today, across the world, many millions of hours of staff in customer services, business support and operations are being consumed with mundane, manual, labor-intensive activities. While much of the headline-grabbing may come from the concept of Artificial Intelligence and
self-learning systems, the fact is that if these mundane tasks were automated, the benefits would be huge, with staff freed up to focus on higher value activities, improved speed, and accuracy and significantly reduced costs.

Advanced RPA Interview Questions For Experienced

Introducing Robotic Process Automation

Robotic Process Automation (RPA) is the application of automation software to carry out tasks and activities in applications and systems
by interacting with them in the same way as a human. “Virtual Workers” replicate the specific actions a human would take while working
with IT systems, the decisions they make, and the logical processes
they follow. This might include interacting with an in-house
application, website, user portal, email, Microsoft Office suite and more.

Furthermore, virtual workers work 24/7 at the machine – not human – speeds. They are technology-agnostic, can use any system or device with a graphical or command line interface and can carry out any data-driven,
rule-based process. As they are using (rather than replacing) an organization’s existing technology, they are both completely complementary to core systems and entirely non-disruptive for day-to-day business.

Blue Prism Interview Questions And Answers

RPA Capability

This makes RPA a capability that can be leveraged irrespective of industry and application, delivering ROI often within 3 to 6 months. RPA is fast emerging as a disruptive technology solution capable of delivering
multiple benefits. It is already having an impact at organizations currently deploying virtual workforces.

In the next few years, RPA will become an essential tool for more and more businesses looking to reduce costs, enhance accuracy, increase scalability, boost productivity and increase compliance. The benefits are simply too significant to be ignored.

Advanced Automation Anywhere Interview Questions For Experienced 2018

Apigee Interview Questions And Answers

Top 16 Apigee Interview Questions Answers For Experienced 2018. Here Coding Compiler, presenting a list of 16 advanced Apigee interview questions with answers. These Apigee API interview questions will help you to crack your next Apigee job interview. All the best and happy learning.

Apigee Interview Questions

  1. What is Apigee?
  2. What is apigee Gateway?
  3. What is an API management?
  4. What is apigee API used for?
  5. What is an API platform?
  6. What is the use of AWS API gateway?
  7. What is API Mashery?
  8. What is Azure API management services?
  9. What are the key features of API Gateway?
  10. How do you safeguard the security of your API infrastructure as data is exposed to mobile apps, developers, and partners?
  11. What is API Strategy and how does Apigee helps in building effective API Strategy?
  12. What is Apigee’s Edge and how it helps in Enterprise Data Integration?
  13. API Centric Architecture and What are the features?
  14. What are the features included in Apigee API management solution?
  15. What is Apigee Sense?
  16. What are the API Security features available in Apigee Sense?

Apigee Interview Questions And Answers

Apigee Interview Questions # 1) What is Apigee?

Answer) Apigee is today’s leading provider of API technology and services for developers and enterprises that help businesses use APIs to securely share data and services across myriad devices and channels. Apigee delivers an intelligent API platform to accelerate the pace of digital business.

 

Apigee Interview Questions # 2) What is Apigee Gateway?

Answer) The API Gateway will often handle a request by invoking multiple microservices and aggregating the results. It can translate between web protocols such as HTTP and WebSocket and web‑unfriendly protocols that are used internally.

An API Gateway is a core feature of your API management platform, although it isn’t the only feature. Key features of an API Gateway includes: ability to provide enterprise-grade security such as spike arrest, quota, and analytics.

 

Apigee Interview Questions # 3) What is an API management?

Answer) API management is the process of publishing, documenting and overseeing application programming interfaces (APIs) in a secure, scalable environment.

 

Apigee Interview Questions # 4) What is Apigee API used for?

Answer) Apigee is today’s leading provider of API technology and services for developers and enterprises that help businesses use APIs to securely share data and services across myriad devices and channels. Apigee delivers an intelligent API platform to accelerate the pace of digital business.

 

Apigee Interview Questions # 5) What is an API platform?

Answer) An API platform is an organization which brings together two or more distinct, but interdependent, groups of consumers using APIs. This creates a foundation for automated transactions between different networks. The platform unlocks hidden value within the organization by exposing its core as an API.

Apigee API Management Interview Questions

Apigee Interview Questions # 6) What is the use of AWS API gateway?

A) With a few clicks in the AWS Management Console, we can create an AWS API gateway that acts as a “front door” for applications to access data, business logic, or functionality from your back-end services, such as workloads running on Amazon Elastic Compute Cloud (Amazon EC2), code running on AWS Lambda, or any Web application.

 

Apigee Interview Questions # 7) What is API Mashery?

Answer) From a customer/platform perspective, Mashery is a complete API management solution that includes: API access control, authentication (OAuth 2, OAuth 1, etc.), traffic management, caching, packaging (manage APIs as products), filtering, reporting/analytics, and more.

 

Apigee Interview Questions # 8) What is Azure API management services?

Answer) Use Azure API Management as a turnkey solution for publishing APIs to external and internal customers. Quickly create consistent and modern API gateways for existing back-end services hosted anywhere, secure and protect them from abuse and overuse, and get insights into usage and health.

 

Apigee Interview Questions # 9) What are the key features of API Gateway?

Answer) Key features of an API Gateway includes:

  • ability to provide enterprise-grade security such as spike arrest, quota, and analytics
  • ability to design API specs and transform SOAP APIs
  • manage APIs centrally but run them where your apps are

 

Apigee Interview Questions # 10) How do you safeguard the security of your API infrastructure as data is exposed to mobile apps, developers, and partners?

Answer) Application access controls and threat protection are key security mechanisms for protection of APIs used by external or internal developers. Apigee API management ensures that internal developers or partners are productive in a secure, well managed platform.

Apigee API Interview Questions

Apigee Interview Questions # 11) What is API Strategy and how does Apigee helps in building effective API Strategy?

Answer) APIs are the key channel through which transactions are executed and content is shared and distributed. A successful API program requires the right API strategy.

Apigee enables companies to realize their API strategies with technology that makes it easier for developers and providers to explore and use APIs. Apigee Edge Enterprise is a robust management platform for the most demanding enterprises. Apigee Edge simplifies managing the digital value chain with comprehensive Developer Services, Analytics Services, and API Services.

 

Apigee Interview Questions # 12) What is Apigee’s Edge and how it helps in Enterprise Data Integration?

A) Companies interact with their customers and partners via apps and services. These apps generate a large volume of data, which is not always in the control of the enterprise. However, enterprises need to derive actionable intelligence from this data, to make informed business decisions.

Today’s data is designed for efficiency of consumption rather than efficiency of storage, and are better served by API-based integration. Using APIs for enterprise data integration, organizations can get direct visibility into how their data is consumed.

Apigee Edge is the flagship API management product in Apigee’s intelligent API platform. Through its enterprise data integration capabilities, you can optimize data from the backend systems to customer-facing apps.

 

Apigee Interview Questions # 13) API Centric Architecture and What are the features?

A) APIs are now the foundation for the development of scalable and productive enterprise applications. The requirements for highly personalized, contextually aware, predictive applications delivered to different types of clients with higher levels of scale have pushed application architecture to move beyond traditional web application to a focus on API-centric architecture.

Apigee’s API Management Platform, Edge, allows today’s API-centric architecture to:

  • consume and produce APIs
  • connect to clients on the front end
  • integrate internal backend systems
  • enable side access to other applications

 

Apigee Interview Questions # 14) What are the features included in Apigee API management solution?

Answer) The Apigee API management solution includes:

  • Design: Build and design APIs that are intuitive for developers to use and create
  • Security: Leverage the inherently secure nature of APIs to expose data to partners securely
  • Analytics: Derive actionable business insights through dashboards, visualization tools, and reports
  • Access: Supports various architectures used by the enterprise, on-premises in a private or public cloud or as a hybrid approach

 

Apigee Interview Questions # 15) What is Apigee Sense?

Answer) Apigee Sense is an innovative API security product that helps customers protect their APIs from adaptive threats like bad bots and automates threat protection at the API layer for OWASP Top 10 threats. Apigee analyzes billions of API calls, detects threat patterns, and ensures protection with measures like blocking and throttling.

 

Apigee Interview Questions # 16) What are the API Security features available in Apigee Sense?

Answer) Apigee’s secure API management platform Apigee Edge provides an enterprise-grade security infrastructure that includes:

  • role-based access control (RBAC) – Fine-grained policy management for authorization
  • authentication for users, developers, and administrators
  • threat protection against XML, JSON, and DoS attacks
  • content-based routing, rate-limiting, and traffic spikes protection
  • performance optimization and throttling on back-end connections
  • managed access to APIs via OAuth or other security schemes
  • Secure your digital assets from OWASP Top 10 threats like SQL injection and
  • JSON threat protection with Apigee.

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