ServiceNow Training Course Online – Learn & Get Certified.!

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Coding compiler ServiceNow Training – Learn ServiceNow online and master the IT service management (ITSM) concepts from the industry expert trainers with real-time projects. Enrol now for ServiceNow course and become job ready. Book your FREE Demo Now.!

What Is ServiceNow Tool?

Transform the Speed, Visibility, and Agility of IT. Achieve end to end transformation for your IT services and infrastructure through a single cloud-based platform. ServiceNow IT Service Management (ITSM) lets you consolidate fragmented tools and legacy systems while automating service management processes.

ServiceNow Training Modes

We offer different modes of training to learners wherever they are through instructor-led live online training, self-paced videos and corporate training.

ServiceNow Course Key Features

  • 30 Hours of instructor-led live online training
  • 100% Practical approach with live projects
  • Most experienced & certified trainers
  • Certification guidance
  • Lifetime access to class recordings
  • 24×7 Teaching assistance and support

 

 

Introduction To ITIL

Introduction to ITSM
Incident Management
Problem Management and change management
Service Request Management
Configuration Management Database
SLA’s and OLA’s

Tool Introduction
Current Competitors
Releases
User Licenses
Using Wiki and Community

Customizing Home Pages
Form Layouts and list layouts
Adding Users to Groups
Granting Roles to Users
Introducing Applications and Modules
Creation of tables and Modules
Creating tickets and raising Requests
Creating SLA’s
Performance Metrics

UI Policies, Notifications
Dictionary Entries and Overrides
Data Policies
List Control and Calculations
Exporting the Data from Service-Now
Update sets imports and Exports
Scheduling Jobs

Business Rules
Client Scripts
UI Actions
Script Includes
Jelly Scripting

Bar Charts
Pie Charts
List Reports
Pivot Tables
Using scripting in Reporting
Scheduling Reports
Making Gauges

Need For cloning and ways to implement it
Upgrading the instance for new Release

Web Services: Direct Web Services
Transform Map Web Services
Scripted Web Services
Email Integration: Inbound Actions
Event Registry
Creating and Triggering Events

Introduction to CMS
Creating Sites
Creating Pages
Creating Blocks using Scripting
Login Rules

Classes in CMDB
Mapping Configuration Item to Asset Records
Loading the CI’s into Service-Now
Relating Configuration items

Loading Data of different Formats
Using Data Sources
Using Transform Maps and Transform scripts

Creating Catalog Items using Variables and Variable sets
Creating Record Producers
Design the flow using Workflow
Creating Execution Plans
Writing Catalog Client Scripts and Catalog UI Policies

Creating Workflows on different tables
Approvals using workflows
Using Different Activities in workflows

Installing MID server on an instance
Testing the MID Server using another Logins
Importing Files by Using MID Server

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