Robotic Process Automation Case Study and RPA Use Cases. Robotic Process Automation Case Study – Human Resources Use Case. How your company can efficiently and accurately working together to work faster by connecting process islands with the help of Robotic Process Automation (RPA).
RPA Use Cases – Human Resources
Robotic Process Automation helps in manage data in efficiently and accurately working together to work faster by connecting process islands .
Human Resources Overview
Connecting Process Islands – It is not uncommon for end-to-end business processes to span multiple teams or departments within an organization or even externally into third party providers, partners or customers.
Many find themselves with several islands of disconnected tasks, linked by inefficient handoffs and touch process flow. In some cases, the tasks themselves may already be highly automated, providing high efficiencies within the task, but ultimately these disconnected islands make it difficult to provide a fully optimised end-to-end flow.
You Should Read This: Introduction to Robotic Process Automation
Connecting these pockets of activity, or existing islands of automation, is the key to a fully automated end-to-end workflow and a more efficient business process.
RPA can provide the ideal solution to connect these islands and bring all the tasks together to deliver a fully automated and connected service to boost productivity, improve time to market and enhance customer service.
Robotic Process Automation Case Study
Sector: Human Resources
Challenge – A major offshore outsourcing firm with over 200,000 staff was
struggling to manage its employee turnover process. With different employee details being held in a variety of disparate systems, the starters/leavers process was complex and inefficient.
Related Article For You: Know The Reality of Robotic Process Automation
Parts of this process, such as payroll, user accounts, and Staff ID were undertaken by HR, some by Security, some of IT, and some by Facilities. All these departments worked independently and completed their tasks in isolation making it a lengthy and complicated process, made worse by handoffs between departments being in the form of unstructured email,
thus needing a great deal of data re-entry at each stage.
Robotic Process Automation Case Study Outcome
An automated process was built to connect these islands of activity and deliver a fully automated end-to-end workflow process. The solution now takes information upfront via a simple secure web portal interface and initiates each activity sequentially or in parallel where possible.
Also Read: RPA Case Study – Customer Service & Support
The steps are interrelated into a seamless workflow process and human error has been removed. As a result, the starter process has improved hugely, with a process previously consuming many man-hours
of resource now executed with a minimal human touch.
Also Read: RPA Case Study – Data Migration & Management
It also offers the added benefit of ensuring that employees who leave the organization are immediately decommissioned from all associated systems and access rights removed has delivered immeasurable reductions in risk exposure.
Also Read: RPA Use Case in IT And Infrastructure
RPA Use Case Outcome
EFFICIENCY – Reduced processing time by 90%
REDUCED RISK – Significantly changed
EMPLOYEE SATISFACTION – Significantly improved
Download: RPA Use Cases PDF
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